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Quick ramp up At the time of COVID pandemic our clients faced a very challenging situation as their internal team members withered off in mass and in quick frequency which impacted their IT support system, we as a quick solution provider pitched in with our team of consultants to ensure a smooth operation of our client’s IT support mechanism till the time the client could manage the new resource and complete the knowledge transition. Related Case Study Digitalization & Automation Ticket Count Reduction

Digitalization and Automation Our team over the period have successfully digitalized and automated more than 60 processes in SAP for multiple clients. These includes process from multiple modules like FI, PP – MRP, MM and SD. As part of digitalization our team have effectively established more than 20 interfaces with third party software. Partial listing includes Status of product in production line update in SAP fully automated by integrating with third party software Order-wise Chemical consumption quantity was achieved Asset tagging process implemented with barcode output Automate quantity calculation on material classification in textile Automated payment process for Vendor payment via bank using XML file. Integration between IOT and SAP for automatic production quantity confirmation. Related Case Study Quick Ramp Up Ticket Count Reduction

Ticket Count Reduction Effectiveness of our team can be certified by the reduction in tickets raised by the client within 6 months from more than 150 tickets to 30 tickets. Our team is being efficient in achieving this reduction by introducing two processes. User-Designation based training –The key in this program is to identify the different designation in different departments and align the transactions done by each in their desired department and prepare training tutorials and provide the training in an effective manner by offering on-premises and precise training instead of mass training using videos and other tutorials. These trainings are even included in the induction program so that the users are ready to use the system from the day one of his/her deployment on the live environment. Pick The Top 5 – This process is executed by the consultants at the end of every month. Our consultants analyze the tickets on a monthly basis and pick up 5 top tickets which includes most repeated and most critical. The next step is to analysis these tickets – occurrence, impact to business, solution provided, effectiveness of the solution, SME’s review and eliminate reoccurrence by targeting the root-cause of the incident. This process is repeated till the user-count to ticket-count ratio become 10:01 Related Case Study Digitalization & Automation Quick Ramp Up