{"id":1617,"date":"2023-05-11T10:37:09","date_gmt":"2023-05-11T10:37:09","guid":{"rendered":"https:\/\/hitechitspl.aleshwartravels.com\/?p=1617"},"modified":"2023-11-21T05:03:42","modified_gmt":"2023-11-21T05:03:42","slug":"ticket-count-reduction","status":"publish","type":"post","link":"https:\/\/hitechitspl.com\/index.php\/2023\/05\/11\/ticket-count-reduction\/","title":{"rendered":"Ticket Count Reduction"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1617\" class=\"elementor elementor-1617\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c480dd elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"7c480dd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dfe0b67\" data-id=\"dfe0b67\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38ff0fc elementor-widget elementor-widget-heading\" data-id=\"38ff0fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ticket Count Reduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0de13c8 elementor-widget elementor-widget-text-editor\" data-id=\"0de13c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Effectiveness of our team can be certified by the reduction in tickets raised by the client within 6 months from more than 150 tickets to 30 tickets. Our team is being efficient in achieving this reduction by introducing two processes.<\/p><ul><li><strong>User-Designation based training<\/strong> \u2013The key in this program is to identify the different designation in different departments and align the transactions done by each in their desired department and prepare training tutorials and provide the training in an effective manner by offering on-premises and precise training instead of mass training using videos and other tutorials. These trainings are even included in the induction program so that the users are ready to use the system from the day one of his\/her deployment on the live environment.<\/li><li><strong>Pick The Top 5<\/strong> \u2013 This process is executed by the consultants at the end of every month. Our consultants analyze the tickets on a monthly basis and pick up 5 top tickets which includes most repeated and most critical. The next step is to analysis these tickets \u2013 occurrence, impact to business, solution provided, effectiveness of the solution, SME\u2019s review and eliminate reoccurrence by targeting the root-cause of the incident. This process is repeated till the user-count to ticket-count ratio become 10:01<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9bfd842\" data-id=\"9bfd842\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-26cb37c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"26cb37c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-8da3ef1\" data-id=\"8da3ef1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-94fc687 elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"94fc687\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Related Case Study<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2931a86 elementor-widget elementor-widget-heading\" data-id=\"2931a86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/hitechitspl.com\/index.php\/2023\/05\/11\/digitalization-and-automation\/\"> Digitalization &amp; Automation<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75c6d19 elementor-widget elementor-widget-heading\" data-id=\"75c6d19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/hitechitspl.com\/index.php\/2023\/05\/11\/quick-ramp-up\/\">Quick Ramp Up<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ticket Count Reduction Effectiveness of our team can be certified by the reduction in tickets raised by the client within 6 months from more than 150 tickets to 30 tickets. Our team is being efficient in achieving this reduction by introducing two processes. User-Designation based training \u2013The key in this program is to identify the different designation in different departments and align the transactions done by each in their desired department and prepare training tutorials and provide the training in an effective manner by offering on-premises and precise training instead of mass training using videos and other tutorials. These trainings are even included in the induction program so that the users are ready to use the system from the day one of his\/her deployment on the live environment. Pick The Top 5 \u2013 This process is executed by the consultants at the end of every month. Our consultants analyze the tickets on a monthly basis and pick up 5 top tickets which includes most repeated and most critical. The next step is to analysis these tickets \u2013 occurrence, impact to business, solution provided, effectiveness of the solution, SME\u2019s review and eliminate reoccurrence by targeting the root-cause of the incident. This process is repeated till the user-count to ticket-count ratio become 10:01 Related Case Study Digitalization &#038; Automation Quick Ramp Up<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1617","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/hitechitspl.com\/index.php\/wp-json\/wp\/v2\/posts\/1617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hitechitspl.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hitechitspl.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hitechitspl.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hitechitspl.com\/index.php\/wp-json\/wp\/v2\/comments?post=1617"}],"version-history":[{"count":70,"href":"https:\/\/hitechitspl.com\/index.php\/wp-json\/wp\/v2\/posts\/1617\/revisions"}],"predecessor-version":[{"id":2089,"href":"https:\/\/hitechitspl.com\/index.php\/wp-json\/wp\/v2\/posts\/1617\/revisions\/2089"}],"wp:attachment":[{"href":"https:\/\/hitechitspl.com\/index.php\/wp-json\/wp\/v2\/media?parent=1617"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hitechitspl.com\/index.php\/wp-json\/wp\/v2\/categories?post=1617"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hitechitspl.com\/index.php\/wp-json\/wp\/v2\/tags?post=1617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}